Welcome to Hastings Old Town & Guestling Surgery
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Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Improving our care for you
“Saving you time and stress, by providing you the care you need, when you need it!”
Launching 1st July 2019 (Hastings old town only)
At Hastings old town surgery, we are actively looking for ways to improve the patient experience. Based on patient feedback, one of the key areas which we have been working on includes the effectiveness of our appointment booking system.
With added efficiency in the appointment booking system, we aim to save you time away from family and work commitments and to eliminate the stressful first come first serve system.
With the current system, many patients are not able to book appointments when they are required due to a morning call rush, and many appointments are being booked which don’t actually require a face to face consultation;
With the Triage system we can be much more effective with your care plan. We will be eliminating the first come first serve system and opening our phone lines from 8:30am until 3pm with a guaranteed contact from our GP on the same day!
The Triage GP will contact each patient and discuss the issue to determine an appropriate course of action. If the issue cannot be dealt with on the phone, an appointment with a GP, Nurse Practitioner or Practice Nurse will be made.
If patient demand is excessive, only Emergency Issues will be placed on the Triage List. This is essential in order to manage patient demand and ensure safe and effective clinical care.
Once all of the appointments have been filled, the Triage GP will see any patients requiring a face to face appointment.
The Receptionist will not be able to give any timescales as to when the Triage GP will phone a patient as the GP will continuously monitor the list and call back patients in order of clinical priority.
We appreciate your continuous support/feedback and look forward to providing you with the very best health care service we possibly can. Please note that this will currently be in the Hastings branch only.
Sign up for Patient Access Now!
Please enquire at reception on how to get set up for the online Patient Access service. All you need to do is register at the surgery and then download the app, so that you can access pharmacy services & medical content. (The appointment booking function is currently suspended due to our clinical triage system.)
We are now offering extended evening and weekend services for our patients! Please ask at reception for more information.
As part of our clinical triage system, our trained reception team will collect the relevant information from you based on your requirements and ensure you receive the correct treatment first time.
Our PPG Needs You!
The online Patient Participation Group (PPG) is now open! We are looking for motivated patients to join our online PPG group and help improve the way that we operate the surgery. Please visit Facebook PPG Group
If you would like to be involved in meetings and are happy for us to contact you monthly by email please click here to open the sign-up form and complete all the fields. Alternatively, you can download a copy of the form and once completed, bring it to the surgery.
PPG recruitment form
Our Surgery was inspected by the CQC on the 7th of November 2018 and was rated as 'Inadequate'. Please follow the link for more information and to download the report in its entirety:
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. We hold regular Patient Participation Group Meetings and these are advertised in the Surgery, on the website, and on our Facebook page. We welcome new members and ideas for ways to improve our services.
(Site updated 15/01/2020)